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UK Orders
Delivery within the UK is charged on all orders as shown within these pages. The delivery costs may vary dependent on promotional offers in place but the amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the quoted delivery costs.
Orders Outside the UK
Delivery on Overseas orders will be calculated and charged seperately. The ordering system does not calculate this charge but customers will be emailed the cost requesting confirmation of acceptance before the order is processed.
Returns Policy
We will exchange or credit any unused goods if you return them to us within 7 days of receipt. Refunds can omly be given on faulty goods. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements. Please quote your order number when returning goods. If in doubt please call us for advice. Postage/Carriage will be charged on all goods returned for exchange unless the goods are faulty. This does not affect your Statutory Rights. If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.
All queries, requests or complaints should be directed to Mr. Arthur Branthwaite and will be dealt with by him personally.
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